Please log in to your account and select the order that contains the product(s) you want to be refund for. Then select the products that you want to refund and select the reason why.

That’s the DHL refund procedure:

  1. write up the request of refund that you find in our site
  2. select the day and the delivery schedule for your refund
  3. prepare the shipment: you can use the same packaging using for the originally shipment. Paste the label you found into the originally shipment in the outside of your pack.

Vietti Shop reserves itself the right to refuse returns that are unauthorized or aren’t in accordance with the return policy.

You have a period of 14 days to return products after they’ve been delivered.

Return to Italy is Free.

In the other states the costs of return are charged to customer. This amount will be deducted from the final refund.

After have made the control, Vietti Shop will reimburse you in 14 working day from the date we received your request. If you paid by using credit card, post pay and PayPal we reimburse you by using the same payment method, while if you pay by bank transfer or cash on delivery (only for Italy) we will reimburse you by using a bank transfer. You will receive an email when the procedure of reimburse starts.