RETURNS AND REFUNDS

If for any reason you are not happy with your purchase you may return your order within 14 days from the delivery of your package. The cost of return is charged to you and delivery costs will be deducted from the reimbursement. For the return please follow this procedure.

Before returning, make sure the items are in the same condition in which you received them, with the identification tag and seal still attached. The products should not have been worn, used or washed. For hygiene reasons underwear, swimwear and pierced jewellery cannot be returned.

Contact our customer service at info@viettishop.com or via the "contact us" form on our website. Indicate your order number and the item you want to return, you will receive a reply with further instructions.

Pack the items that you wish to return in the original package and seal it with adhesive tape. In case you don’t have the original package, you can use a new packaging.

 
Any shipping charges that may incur when returning the products are on your/customer responsibility. We recommend using a tracked and insured service. VIETTI Online Shop will not compensate for returned packages lost in the return shipping.

Make sure the shipment is marked and declared as a return to avoid delays in customs, when shipping from outside the EU.

Send the return to:
VIETTI&LEVORATO S.r.l.
Via Vittorio Veneto, 101
28041 ARONA (NO)
Italy

VIETTI Online Shop, after a quality control, will manage the refund within 14 working days from the reception of your return. The delivery cost will be deducted from the total amount of your order.

We will reimburse the amount using the same method of payment of your purchase (deducted shipping cost). In case of return of an order paid by bank transfer the refund will be made by bank transfer.
 
Please note, that additional duties, taxes or any additional charge you may have will not be refunded by VIETTI Online Shop.
 
Size exchanges are not allowed.